The Nigerian Electricity Regulatory Commission is holding a dialogue with consumers ahead of a review of regulations put in place to protect users of the utility in the country.
The commission in notice to affected stakeholders in Southeast area announced that the dialogue will hold at Golden Royale Hotel, 10 Bisalla Road, Independence Layout, Enugu on Thursday October 28 and 29 , 2021 at 10am.
The consultative dialogue will also address the benefits of new metering regulations as it affects consumers.
According to a public notice by NERC, it is incumbent on it to protect stakeholders’ interests in the Nigerian Electricity Supply Industry (NESI).
To this end, the Commission approved some regulations to protect electricity customers’ rights and specify their obligations.
The commission listed some of the revised regulations to include:
A. Customer Complaints Handling Standard and Procedures Regulations, 2006.
B. Meter Reading, Billing, Cash Collections and Credit Management for Electricity Supplies Regulations, 2007.
C. Customer Service Standard of Performance for Distribution Companies, 2007.
D. Connection and Disconnection Procedures for Electricity Services, 2007.E. Methodology for the Determination of connection charges for electricity supply regulation 2012.
New development in the Nigeria Electricity Supply Industry (NESI) has necessitated a review of the above Regulations to reflect current realities.
“Also, as part of its commitment to close the wide metering gap in NESI and working with other stakeholders, the Commission has announced a new Meter Asset Provider – National Mass Metering Programme Regulations,” the commission added.
Those expected at the meeting, according to the commission, are consumer advocacy groups, electricity customers’ associations, SMEs, customer care, and regulatory officers of DisCos and general public.
The consultative dialogue is an opportunity for stakeholders to understand the underlying factors in regulations.
